EarthsPantry.ca Return Policy
Not satisfied with your order? Let us know!
We are committed to your satisfaction, and in the case that a product does not meet your standards, we will gladly take the time to ensure any issues are dealt with as quickly as possible.
Returns Are Possible Within 14 Days Of Delivery.
You have 14 days from date of delivery to return items for free for a full refund if the item is defective, damaged, or the incorrect product and sold and/or fulfilled directly by EarthsPantry.c - or we require that the customer has to pay for return shipping.
Due to the nature of our products, exclusions may apply. Before submitting a return request, please consider the return guidelines outlined below.
We reserve the right to refuse a refund if
- The claim is submitted 14 days after delivery
- The product has been repackaged
- The product has been damaged by customer mishandling
- The product was not purchased on EarthsPantry.ca
- Exceptionally, we reserve the right to refuse returns made on special orders, seasonal items and/or promotional items.
Received A Damaged Product?
If you receive a damaged product, please send us an email at firstname.lastname@example.org including your order number, date of purchase and date of delivery.
Please note that damage claims will not be processed without photos.
How To Return A Product
To return a product, please contact us by email at email@example.com and provide the following information:
- Your order number
- The product SKU number
- Date of purchase and date of delivery.
- Reason for Refund
We will contact you to start the refund process.